Shipping Policy
Shipping Policy
Shipping Methods and Timelines
We offer the following shipping methods for domestic and international orders:
- Standard Shipping: 5-7 business days within the United States; 7-14 business days for international orders.
- Expedited Shipping: 2-3 business days within the United States; 5-7 business days for international orders.
Please note that delivery times are estimated and may vary depending on factors such as customs clearance and carrier delays.
Order Processing Time
Orders are typically processed and shipped within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the following business day.
Shipping Rates
Shipping rates are calculated based on the weight of the package and the destination. You can view the shipping cost for your order during the checkout process before making payment.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment online.
International Shipping
For international orders, please note that customs duties, taxes, and fees may apply. These charges are not included in the shipping cost and are the responsibility of the recipient. Customs policies vary widely from country to country, so please contact your local customs office for more information.
Shipping Restrictions
We currently do not ship to PO boxes or APO/FPO addresses. Additionally, we reserve the right to refuse shipping to certain locations due to carrier limitations or legal restrictions.
Lost or Damaged Shipments
In the rare event that your order is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund accordingly.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at admin@khrysaliscts.com.